MAD & CO. Shop Policy Business Information

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- Business Name: MAD & CO.

- Business Location: Gatineau, Quebec

- Contact Information: madandcocanada@gmail.com

 

General Policies

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- Operating Hours: Products are prepared Monday to Friday, 5 PM to 10 PM, and weekends from 8 AM to 8 PM. This is an online store; no specific holidays apply.

- Pickups: Pickup orders require an appointment. No appointment is necessary for other orders. Shipping Policy

- Shipping Availability: We ship internationally.

- Processing Time: Orders are processed within 3 days.

- Shipping Methods: Canada Post, UPS, Canpar, or Purolator are available as shipping options.

- Free Shipping: Free shipping is only available when a promo code is applied.

- Express and Same-Day Delivery: Available for Gatineau residents only.

- Order Tracking: Tracking is provided for packages. For packets or envelopes, tracking is available at an extra charge, if requested.

 

Return & Exchange Policy

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- Returns: We do not accept returns unless it is a local order. For local orders, returns are accepted within 30 days, provided the product is unopened.

- Return Conditions: Candles must not be lit. No returns for soap, bath products, perfume, or car fresheners.

- Exchanges: Exchanges are available on candles only, provided they are unused. No store credit is offered. Concrete jars used for reusable candles may be exchanged at any time.

- Non-Returnable Items: All bathroom products, including soap and bath items, are non-returnable.

- Return Shipping Costs: Costs for return shipping depend on the situation.

- Proof of Purchase: Proof of purchase, including order number and a photo, is required for returns.

- Refund Method: Refunds will be processed using the original payment method or store credit, based on the customers preference.

 

Payment Policy

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- Accepted Payment Methods: We accept Debit, Visa, Mastercard, PayPal, and Apple Pay.

- Installment/Financing Options: We do not offer installment or financing options.

- Sales Tax: Taxes are applied based on the country, province, or state of the customer.

 

Privacy Policy

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- Data Collection: We collect personal information such as email, address, phone number, and name.

- Data Usage: Customer data is used for order processing and marketing purposes. - Data Sharing: We do not share customer data with third parties.

 

Customer Support

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- Contact Methods: Support is available through email (madandcocanada@gmail.com) or the chat feature on our website.

- Response Time: We aim to respond to all inquiries within 24 hours. Special Terms

- Local customers can exchange candles if they are not satisfied, depending on the condition (e.g., if the candle has been lit or how much has been used).

- Concrete jars for reusable candles may be exchanged at any time