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Why are FAQs important for my shopping experience?FAQs help you find quick answers to common questions about our products, shipping, returns, and more, enhancing your shopping experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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What shipping options do you offer?We offer various shipping options including Canada Post, UPS, Canpar, and Purolator. Orders are processed within three days and shipped internationally.
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How are MAD & CO. candles made?Our candles are handcrafted using high-quality soy wax and are made with care by our team and local artisans. Each candle is designed to create a warm and inviting atmosphere in your home.
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What is your return and exchange policy?We do not accept returns except for local orders, which can be returned within 30 days if unopened. Exchanges are available only for unused candles. Please contact us at madandcocanada@gmail.com for assistance.
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What payment methods do you accept?We accept Debit, Visa, Mastercard, PayPal, and Apple Pay.
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How do I contact customer support?You can reach our customer support via email at madandcocanada@gmail.com or through the chat feature on our website. We aim to respond within 24 hours.
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